FAQ - Frequently Asked Questions

As soon as your order has left our warehouse, you will receive another tracking email with shipping information. Contact us, for example, via live chat or the contact form to receive further information.

Germany

Shipping: €3.99
Free shipping on orders over €50.00
Delivery: 3–5 business days*

European Union

Shipping: €7.99
Free shipping on orders over €100.00
Delivery: 3–7 business days*

Shipping Destinations

We currently ship to Germany, Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipping & Tracking

All Kuratist own-brand products, including the NORA Premium collection, are shipped from Germany with DHL.

The only exception is the NORA Standard collection, which is currently shipped separately from our manufacturing partner. The applicable delivery time is shown on the product page.

If your order contains both warehouse items and NORA Standard items, they may arrive in separate shipments.

Once your order has left our warehouse, you will receive a shipping confirmation by email, including a tracking link.

* Delivery times begin when the purchase contract is concluded (or, for bank transfer payments, once payment has been received). Saturdays, Sundays and public holidays are not considered business days.

Please note that delivery times may be slightly longer in exceptional circumstances, such as periods of unusually high order volumes or public holidays.

All prices include applicable VAT.

Last updated: July 2026

Would you like to return an item? The easiest way is to register your return through your customer account. Alternatively, you can contact us by email at any time.

Start a Return

We offer a voluntary 30-day return policy from the date you receive your order.

Please register your return before sending it back, either through your customer account or by email at help@kuratist.com. This helps us process your return more quickly.

Return Shipping Costs

You are responsible for the cost of return shipping unless the item is faulty or you received the wrong item.

Refunds

Once we have received and checked your return, we usually refund the purchase amount within 14 days using the original payment method.

Direct exchanges are currently not available.

Complaints

Is your item damaged, faulty or incorrect?

You can submit a complaint through your customer account or by email at help@kuratist.com.

Please check your order after delivery. We kindly ask you to report any visible transport damage, incorrect deliveries or missing items as soon as possible.

Where possible, please include photos of the issue. This helps us process your request more quickly.

For justified complaints, we will of course cover the return shipping costs.

Important Notice

Please do not send returns or complaints to our registered business address in Berlin. This is not a return address.

Always register your return or complaint first through your customer account or by email at help@kuratist.com. We will then send you all return instructions.

Information about returns can be found here.

When returning products, the buyer bears the return costs out of consideration for the environment. It is important to us to raise awareness of delivery routes and to keep returns as low as possible. We also reduce paper consumption by not enclosing the return label in every package in order to avoid unnecessary waste. Together we are committed to a sustainable and environmentally friendly solution. 💚🌱

Unfortunately, it is not possible to exchange your products.
However, you have the option of returning your order to us within 30 days of receipt. We will then refund your money and you can place a new order with your desired product.