Returns

Would you like to return an item? The easiest way is to register your return through your customer account. Alternatively, you can contact us by email at any time.

Start a Return

We offer a voluntary 30-day return policy from the date you receive your order.

Please register your return before sending it back, either through your customer account or by email at help@kuratist.com. This helps us process your return more quickly.

Return Shipping Costs

You are responsible for the cost of return shipping unless the item is faulty or you received the wrong item.

Refunds

Once we have received and checked your return, we usually refund the purchase amount within 14 days using the original payment method.

Direct exchanges are currently not available.

Complaints

Is your item damaged, faulty or incorrect?

You can submit a complaint through your customer account or by email at help@kuratist.com.

Please check your order after delivery. We kindly ask you to report any visible transport damage, incorrect deliveries or missing items as soon as possible.

Where possible, please include photos of the issue. This helps us process your request more quickly.

For justified complaints, we will of course cover the return shipping costs.

Important Notice

Please do not send returns or complaints to our registered business address in Berlin. This is not a return address.

Always register your return or complaint first through your customer account or by email at help@kuratist.com. We will then send you all return instructions.